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Dear Valued Client,
We would like to inform you of a scheduled maintenance window affecting select nodes within our VPS infrastructure.
MAINTENANCE DETAILS
Date: Wednesday, April 8, 2026
Time: 1:00 AM – 2:40 AM (East Africa Time)
Reason: Planned hardware checks
Affected Nodes: das204, das205, das206
Expected Impact
Each node is expected to experience an intermittent downtime of approximately 30 minutes during the maintenance window. Services hosted on the above nodes may be temporarily unreachable during this period.
What You Should Do
To avoid data inconsistencies or disruptions, we kindly ask that you:
• Refrain from pushing updates, deployments, or database migrations during the maintenance window.
• Schedule any critical tasks either before 12:45 AM EAT or after 2:40 AM EAT.
Our team will be actively monitoring all systems throughout the maintenance process to ensure a smooth and timely restoration of services. We expect all nodes to be fully operational by 2:40 AM EAT at the latest.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our infrastructure.
Should you have any questions or concerns, please do not hesitate to reach out to our support team at support@truehost.cloud or via your client portal.
Warm regards,
The Truehost Team
This is to inform you that we are currently experiencing a persisring database issue on server das107.truehost.cloud. As a result, some accounts may encounter occasional disruptions when connecting to their databases.
We understand how critical uninterrupted access is for your operations, and our team is working diligently to resolve this issue as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
We will keep you updated on our progress and notify you once the issue is fully resolved.